REFUND AND RETURNS POLICY
Services Refund Policy
Proactive HRM Solutions LLC provides high-quality services, meeting the needs and expectations of our clients. However, we understand that circumstances may arise where a refund may be requested. Our refund policy outlines the terms and conditions under which refunds may be granted.
1. Eligibility for Refund:
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Service Dissatisfaction: If you are dissatisfied with our services, please contact us within 14 days of service completion. We will review your concerns and work to address any issues.
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Service Cancellation: If you wish to cancel a service before it has commenced, please notify us at least 7 days in advance. Cancellations made with less than 7 days' notice may be subject to a partial refund or service fee.
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Service Incompletion: In the rare event that we are unable to deliver the agreed-upon services due to circumstances within our control, we will offer a prorated refund up to a full refund.
2. Refund Process:
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Request Submission: To request a refund, please submit a written request to our customer service team via email at sales@proactivehrmsolutions.com. Include your name, contact information, service details, and a brief explanation of the reason for the refund request.
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Review and Resolution: We will acknowledge receipt of your request within 5 business days and conduct a review. We may contact you for additional information if needed.
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Decision: A refund decision will be communicated within 10 business days of receiving your request. Approved refunds will be processed back to the original payment method within 7 business days.
3. Non-Refundable Items:
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Service Fees: Service fees for completed or in-progress services are non-refundable once the service has commenced.
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Third-Party Costs: Costs incurred for third-party services or materials will not be refunded.
4. Exceptions:
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Custom Solutions: For bespoke or customized services, refunds are only applicable if the service does not meet the agreed specifications or deliverables.
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Special Circumstances: We consider special circumstances on a case-by-case basis and may offer partial refunds or credits for future services as appropriate.
5. Contact Information:
For any questions or concerns regarding our refund policy, please contact us at sales@proactivehrmsolutions.com.
6. Policy Updates:
This refund policy is subject to change. Any updates or revisions will be communicated through our website or direct communication.
Digital Product Refund Policy
Proactive HRM Solutions LLC delivers quality digital products, templates, software solutions, and instructional resources to support your human resource management needs. Because our digital products are non-tangible and delivered immediately upon purchase, we enforce the following refund policy.
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1. All Sales Are Final (Standard Policy)
Due to the immediate access and downloadable nature of digital products (including templates, e-books, training modules, standard operating procedures, and software licenses), all sales are generally final and non-refundable once the purchase is completed and the digital asset is accessed or downloaded.
2. Exceptions & Specific Refund Conditions
We want to ensure a fair experience. Refunds or credits may be granted at the sole discretion of Proactive HRM Solutions LLC under the following limited conditions:
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Non-Delivery of Product: If you do not receive the download link or login credentials due to a technical issue on our end, please notify us within 7 days of purchase. If we cannot resolve the delivery issue, a full refund will be issued.
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Major Defects or Technical Issues: If the digital product is corrupted, incomplete, or functionally defective, and our technical support team cannot resolve the issue within 5 business days of notification, you will be eligible for a replacement or a full refund.
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Duplicate Purchases: If you accidentally purchase the exact same digital product twice within a 24-hour window, please contact us immediately for a full refund of the duplicate charge.
3. How to Request a Refund
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To request assistance or report an issue with a digital product:
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Send an email to sales@proactivehrmsolutions.com (or your designated support address).
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Include your Order Number, the Account Name/Email used for the purchase, and a brief description of the issue.
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If reporting a technical error, please attach relevant screenshots or error logs to help us process your request faster.
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Refund requests are typically reviewed and processed within 3 to 5 business days. Approved refunds will be credited back to the original method of payment.
4. Subscriptions and Recurring Digital Services
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If your digital product includes a recurring subscription:
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You may cancel your subscription at any time prior to your next billing cycle through your account settings or by contacting customer support.
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Cancellation prevents future billing, but previous subscription charges for digital access already rendered are non-refundable.
Physical Products Refund & Return Policy
Our physical merchandise and custom print products are created on demand and fulfilled through our print-on-demand partner, Printful. Because each item is produced specifically for you upon ordering, we maintain a strict policy regarding returns and refunds for physical goods.
1. Damaged, Defective, or Incorrect Items
We take quality seriously. If your item arrives damaged, defective, or misprinted, or if you receive the wrong product, we will replace it or issue a full refund at no additional cost to you.
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Reporting Window: Claims for damaged, defective, or misprinted items must be submitted within 14 days of receiving the product.
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Requirements: Please email sales@proactivehrmsolutions.com with:
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Your order number.
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A clear photo showing the defect, damage, or incorrect item received.
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A photo of the shipping label on the package (if applicable).
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Once verified with our fulfillment partner, a replacement order will be dispatched immediately, or a full refund will be credited back to your original payment method.
2. Lost or Undelivered Packages
If your tracking information indicates that your package was lost in transit, please contact us within 14 days after the estimated delivery date.
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Fulfillment Error: If the package is lost due to an error by the carrier or our printer, we will reship the item to you at no extra charge or provide a full refund.
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Incorrect Address: If an incorrect or incomplete shipping address was provided at checkout, the package will be returned to the Printful fulfillment facility. You will be responsible for the cost of reshipping to the corrected address once updated.
3. Buyer's Remorse & Size Exchanges
Because all physical products are custom printed to order, we do not accept returns or offer refunds for buyer’s remorse, change of mind, or size exchanges.
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Size Selection: Please carefully review the sizing charts provided on each product page before placing your order to ensure proper fit.
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Unused Inventory: Unclaimed or returned packages resulting from buyer error or refusal of delivery are held by Printful for 30 days and donated to charity thereafter.
4. Returned Packages & Unclaimed Shipments
Packages returned by the carrier due to an invalid address, failed delivery attempts, or non-claim by the customer will incur reshipment costs.
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If you wish to have the package reshipped, you will be responsible for the additional shipping fee.
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If you choose not to have the package reshipped, the order is non-refundable.
5. How to Submit a Claim
To request assistance with a physical order:
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Include "Print Order Issue - [Your Order Number]" in the subject line.
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Provide details and high-resolution photos of the product and shipping label where applicable.
Claims are reviewed within 2 to 3 business days.
Physical Products Return Policy (Printful)
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.
The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.
Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
If you haven't registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer - Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
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the supply of goods that are made to the consumer's specifications or are clearly personalized;
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sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,
therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.